Many of our programmes run with the support of freelance staff. We are always in the look out for new cycle trainers, mechanics or tutors. If you have relevant training and qualifications to work with us, send us your CV along with a cover letter outlining your experience and interests to [email protected]

We are currently looking for:

Operations Project Coordinator

Bikeworks is looking for a project coordinator to run operations and logistics in our two training centers, one in West London and one at our headquarters in the Lee Valley VeloPark. This key role will be responsible for managing the commercial and community maintenance programmes we run in East and West London, and growing our commercial work offering maintenance courses to the general public. Our training centre in the Lee Valley VeloPark is a key asset and one we are looking to build, grow and diversify.

Bikeworks Operations:

The operations team handles the key business focused side of our social enterprise, dealing with customer enquiries, events booking, staff allocation, reporting and end of month processes.  With the move to our new office, we are scaling up our offers to corporate and consumer clients and as such the team has a focus on sales, networking and providing a professional service.

The  specific programmes operations manage and deliver are: Dr. Bike services, cycle training, team building, and maintenance courses. On any given day we may be delivering multiple sessions across London and beyond. These sessions are delivered by Bikeworks’ pool of freelance instructors and mechanics and the operations team must maintain a good relationship with them, and be able to balance staff allocations, optimize booking schedules and manage overlapping workstreams.

Closing date for applications:

December 11th 2018. Interviews will be held on December 13/14th. Start date ASAP.

To apply for this job send a CV and covering letter to [email protected]uk

Scope of the role:

This role sits within the operations team and is responsible for booking and scheduling our training centres.

Lee Valley VeloPark training centre:

  • Developing a schedule of courses to ensure we are meeting budget targets
  • Developing new courses in response to market demands/innovations
  • Booking and managing tutors for courses
  • Marketing courses - finding contacts and promoting sessions as widely as possible to ensure the sessions are full and can run
  • Developing add-on options, stock ranges for the training centre, and offers to entice sales.
  • Ensuring space in the centre schedule for community courses and other funded work

West London training centre

  • Running our Recycle the Way You Travel programme in our West London training centre
  • Ensure the Fix Your Own Bike sessions are staffed
  • Schedule and fill council funded community maintenance courses
  • Schedule commercial courses to be delivered in the centre to increase revenue

This position is based in our Head Office in the Lee Valley VeloPark, but there will be times when you will have to visit the centre in West London.

You will be reporting to the Operational Project Manager and CEO.

Salary and conditions:

  • £21,000 - £25,000 Depending on skills and experience
  • Full time Monday to Friday 09.00-5.30pm with occasional out of hours and weekend work possible
  • 25 days holiday
  • Pension contribution
  • Participation in the Cycle to Work scheme
  • Initial one year contract with expectation of becoming permanent

In the covering letter please respond to each point in the personal specification, outlining why your skills and experience make you the right person for this role. Please also answer the following questions:

  • How do you work through a problem ?
  • What is your proudest achievement to date?
  • What do you think the value of cycling is in London today?



Person specification

Requirements:

  • Excellent organisational skills and an ability to manage multiple teams and targets simultaneously
  • Experience managing work streams
  • Experience organising events and staffing rotas
  • Excellent oral and written communication & interpersonal skills, including proven customer service experience
  • An ability to work proactively and independently, as well as part of the Bikeworks team.
  • Problem solving skills using initiative and out of the box thinking
  • Advanced computer skills with the ability to work on Windows and cloud based software
  • Experience managing social media accounts
  • Experience networking and building sales connections

Desirable:

  • Full, clean drivers license
  • Previous experience in a b2b sales environment
  • Bicycle maintenance experiencee
  • A strong interest in cycling and promotion of cycling
  • Teaching experience

Job Spec:

    • Scheduling courses to fill the training centre in East London
    • Booking tutors and instructors for the courses scheduled
    • Managing P & A stock for sale in the training centre
    • Managing bookings for courses through the website
    • Managing enquiries about sessions, private bookings, bespoke sessions
    • Developing new courses for the training centre
    • Coordinating community use of the training centre in East and West London
    • Managing bike stock for Recycle the Way You Travel and ensuring that there are enough bikes available in a range of sizes through the year. Working with contractor to get these built and arranging logistics for delivery
    • Booking mechanics to deliver Fix Your Own Bike sessions in West London
    • Liasing with stakeholders to ensure community focused programmes are being run optimally and to contract
    • Working with other members of the Bikeworks team to develop new programmes and market sessions to increase revenue
    • Coordinating with the Employment and Training lead to run commercial and funded City and Guilds mechanics qualifications

Date Posted: 2018-11-21