Cycle Connect
London's inclusive active travel and mobility service
Cycle Connect is a transport service that uses side-by-side e-assist cycles, allowing passengers to ride with a trained pilot. Passengers can choose to pedal for exercise or simply enjoy the ride while their pilot manages the journey. This setup ensures a safe and inclusive experience for up to three passengers at a time, with support tailored to individual needs.
How it Works
STEP 1
Check Eligibility
STEP 2
Book
STEP 3
Ride
Where We Operate
Booking for residents of Westminster
Booking for residents of Tower Hamlets, Hackney, and Newham.
Unfortunately, we cannot run the Cycle Connect service for residents of other Boroughs, however, we do offer a range of All Ability Clubs across London.
Our Impact
Outcomes
“Being a carer can be isolating; you don’t meet people, you don’t see people. I really appreciate [the pilots] because you develop a bond with them. They’re from the outside looking in, so sometimes they can help with things that you’re going through.
There are a lot of disabled people that would benefit a great deal from the service. I’ve benefited, my son’s benefited – it’s life changing. It really is.”
-Caroline
“Every week, I go bike riding and I love it – absolutely love it.
I’ve always been active and strong, but I’m not quite where I want to be. It gets me moving and I’m more mobile than before.
I enjoy getting out in the fresh air. You just bump into people. You wouldn’t get that sitting indoors, would ya? You’re out living.”
-Michael
“I have hip problems and I’m in line for surgery. Walking is difficult and painful, even with my walking stick.
I attend a weekly appointment at the hospital to work on my mobility, and without Cycle Connect, I’d be struggling to get to and from the bus stop. The door-to-door service has really helped me!”
-Claudette
Passenger Spotlights
Reports
Discover the difference Cycle Connect is making in the local community by reading our Evaluation Report Summary. It highlights the positive outcomes and real-life benefits of the service.
Learn more about how Cycle Connect has previously supported efforts to tackle social isolation and loneliness across London by visiting the Department for Transport project overview.